Refund policy

Our 28-Day Money-Back Satisfaction Guarantee

At Mashooq Hair, we believe you should feel confident when trying our products.

That's why we offer a 28-day money-back satisfaction guarantee. If you purchase a product and are not completely happy with your experience, you can contact us within 28 days of receiving your order to request a refund.

Yes, we accept returns of opened and tried products!

We understand that you need to experience a haircare product to decide whether it is right for you.

To qualify for our voluntary satisfaction guarantee:

• You must contact us within 28 days of receiving your order.

• Opened and tried products are eligible.

• You do not need to return a product in its original sealed condition.

• Products must not be empty or substantially consumed.

• Products must not have been deliberately damaged, contaminated or misused.

• Proof of purchase or your order number must be provided.

If you are unhappy with your purchase, simply contact our customer service team. We will guide you through the return process.

Once we receive and approve your return, we will issue a refund to your original payment method.

Our promise: We want you to shop with confidence. If Mashooq Hair isn't right for you, we'll do our best to make things right.

This voluntary guarantee is in addition to your statutory consumer rights and does not limit your legal entitlement to a refund, replacement where applicable.